Frequently Asked Questions
Everything you need to know about shopping with American Express Fashion.
What shipping methods are available?
We offer standard, expedited, and next-day delivery options across the United States. All orders over $150 qualify for complimentary standard shipping.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Return shipping is free for all American Express cardholders.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards, with exclusive benefits and points acceleration for American Express cardmembers. We also support digital wallets like Apple Pay and Google Pay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
Yes, we are committed to sustainability. Our fashion collections are produced in certified factories that adhere to strict fair labor practices and environmental standards.